Shipping Policy

Thank you for shopping with us! Here's what you need to know about our shipping process:

1. Processing Time
Orders are typically processed within 1-2 business days from the time of receipt. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Rates
Shipping costs are calculated at checkout based on the weight of your items and delivery location.

3. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order's status on our website or through the carrier's website.

4. Shipping Delays
While we strive to deliver your order within the estimated time frame, please note that unforeseen delays may occur due to weather, carrier issues, or other factors. We will do our best to keep you informed of any significant delays.

5. Shipping Issues
If you encounter any issues with your shipment, such as a damaged package or an incorrect delivery, please contact our customer service team within 3 days of receiving your order. We will work to resolve the issue promptly.

6. Address Changes
If you need to update your shipping address, please contact us as soon as possible. Once an order is in processing or has shipped, we are unable to change the shipping address.

7. Where We Ship From

All orders are dispatched from South East Asia and shipped internationally by FedEx, DHL or UPS. Delivery to most destinations takes 3-7 business days.

8. Import Duties, Taxes and Customs Charges — Buyer's Responsibility

The shipping cost shown at checkout is the only shipping charge we make. It covers carriage from our warehouse to your address and nothing else.

Import duty, customs charges and local taxes are the responsibility of the buyer. They are set by your own country's customs authority, calculated on the declared value of the goods, and collected by the carrier on that authority's behalf. They are not charged by House of Parts, and no part of them is paid to us.

FedEx, DHL and UPS normally invoice the recipient directly for these after delivery, together with a customs clearance or brokerage fee of their own. That invoice comes from the carrier, not from us.

These charges are based on the value of your order, not the type of part. A high-value order attracts a higher charge than a low-value one, whatever the item is. A main board, a print head and a set of dampers of the same total value are treated identically by customs.

United States customers: since the US $800 de minimis exemption was withdrawn, every commercial shipment entering the United States is subject to duty regardless of value. You should expect a charge from the carrier after delivery.

If you would like an estimate before you order, email orders@houseofparts.co with the part number and your country and we will tell you what to expect. If you are not in a position to accept import charges, please contact us before placing your order.

Contact Information: For any shipping inquiries, please reach out to our customer service team at orders@houseofparts.co