Refund Policy

We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.

House of Parts will accept your return within 7 business days of purchase.
You will be refunded the original purchased price for the item.

We also recommend you immediately inspect any goods that we deliver to you including that the goods are of acceptable quality, and match the description we have provided to you

You may initiate a return for your order (or items) under any of the specified reasons below for a Valid Return:

  1. You received the wrong item in your package.
  2. Defective or damaged item upon arrival

Any reasons not covered by the mentioned reasons will be deemed an Invalid Return. If such a situation occurs, a delivery fee, along with the original delivery charges incurred during the initial order, will be applicable.

And the general requirements for returns are as follows:

  • You have proof of purchase (Order / Invoice number)
  • Product serial number, which can be found on our packages and invoices, should be provided
  • A valid RMA number issued by House of Parts
  • Clear photographs of the item and its packaging
  • The items must be in brand-new condition and returned in their original, unopened packaging
  • Sealed items must remain unopened
  • All shipping and associated costs for returning the item are the responsibility of the buyer

Under what conditions is/are the product non-returnable:

  • Once Installed/ Used: Items such as Printheads, Data Cables, Maintenance kits, Dampers, Encoder readers/ T Fence etc
  • The product must not have been used or installed or had any data inputted (e.g Mainboards)
  • Items which contain a security seal that has been broken or tampered with
  • Incorrect product serial number

 

We will assess the returned items within seven (7) days from receipt and will send an email confirmation upon receiving the returned item.

All returns will be inspected, and products found to be non-conforming will be rejected at House of Part’s sole discretion